Terms, General conditions and varied information

Pre-contractual information / General conditions of use of the site / Orders payments deliveries guarantees

1 – Objective
This document establishes the pre-contractual information regarding contracts concluded at a distance on the website http://warkitstore.com, referred to in article 4 of Decree-Law no. 24/2014 of February 14, and of all sub-domains / sub-websites. The domain http://warkitstore.com is owned by Multikit Modelismo Lda, Rua Amílcar Cabral, nº 7, 2º Piso – Sala 9, company number 514858109, here on after referred to as WarkitStore.
WarkitStore reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any prior notice.
Both the browsing of the website http://Warkitstore.com, its subdomains and sub-webistes, as well as the purchase of any product in those addresses, presupposes the acceptance of the present information and General Conditions of Use contained in this page.
The online sale is only valid and applicable to the territories of Mainland Portugal, the Azores and Madeira and the EU

2 – Terms of use of http://warkitstore.com
The User undertakes to use this website in compliance with the provisions of applicable law, refraining from using the website for activities contrary to law, morality and good manners, or rights and interests of third parties.
The website http://warkitstore.com may have links to other websites which may contain useful information / tools for its users. These general conditions will not apply to third party websites. As such, if you visit another website, redirected from our website, you should read the privacy policy of the same.

3 – Amendment of these Conditions
The warkitstore reserves the right to unilaterally modify and at any time, without prior notice, the presentation and content of the website, its services and the general conditions of use, with the exception of contracts already executed and in execution. These modifications will serve to improve the website while improving the services offered to the user of the website which, if it does not agree with the changes made, may resolve the contract.

4 – Intellectual Property
All content and information contained on http://warkitstore.com and its sub-domains are the property of warkitstore and therefore the use, reproduction, copying and other disclosure of logos, texts, images and videos contained on that website is subject to the prior authorization.

5 – Product and Price Information
5.1 Product Information
The warkitstore takes into account the information on the essential characteristics of the products through technical descriptions shared by its suppliers, photographs and videos that illustrate the products marketed, in strict respect of the best standards in the market.

5.2 Price Information
The retail prices shown on http://warkitstore.com and its sub-domains are shown in euros. VAT is included in all prices mentioned.
The costs of the shipping service are borne by the user and buyer, and add to the total value of the selected products. The user will be informed of these charges at the end of the purchase, by email when the data is sent in order to be able to pay. Warkitstore reserves the right to change prices at any time. However, http://warkitstore.com undertakes to apply the rates and prices indicated at the time of making the purchase order.
In the event of a computer, manual, technical or other error, which causes a substantial change not foreseen by warkitstore in the retail price, in such a way that it becomes exorbitant or manifestly derisory, the purchase order will be considered invalid and canceled
The prices and products available at http://warkitstore.com are only valid for purchase orders made through http://warkitstore.com and may not match the physical store, unless specifically indicated promotions online.

6 – Purchase process
6.1 Registration
To place a purchase order you need to access http://warkitstore.com, and register as a user on that website by completing the electronic form following the instructions of each step. After registration you can proceed to purchase your product (s).

6.2 Product availability
All the articles that are on the site http://warkitstore.com are available for ordering. The items available at http://warkitstore.com have a limited stock and may be unavailable without notice. After the customer closes the order, WarkitStore will always confirm the availability in stock and confirm the costs of shipping. The warkitstore will send an email with all the data and confirmation of the order. In this email will also be given the information of the total cost of the order.

6.3 Means of payment
At the moment only payments by bank transfer are accepted – After the bank transfer has been made, the receipt must be sent along with the order number to geral.warkitstore@gmail.com
Payments must be made within a maximum period of 7 working days after the order is placed; otherwise, Warkitstore may consider the order canceled.
The shipping process is only started after good collection of the order placed.

For questions or clarifications about payments, please contact us at geral.warkitstore@gmail.com

6.4 Shipping Costs
The shipping costs will be the corresponding to the prices in force in CTT for registered orders


6.5 Fees and Taxes
The retail prices shown on http://warkitstore.com and its sub-domains are shown in euros. The VAT due is included in all prices.
The costs of the shipping service are borne by the user and are added to the total price of the products selected by the user. This will be informed of these charges and prices before confirming your request and completing the purchase process by email or telephone

6.6 Processing and delivery of the application
The shipping process is only started after good collection of the order placed.

6.7 Order Tracking
For the tracking of orders will be sent by email the tracking number provided by CTT, which will give you all information about your delivery.

7 – Warranty
Articles sold by Warkitstore on http://warkitstore.com are covered by the legal guarantee scheme, in accordance with the provisions of article 5 of Decree-Law no. 67/2003, of 8 April, as amended by Decree-Law No 84/2008 of 21 May.
Damaged Product – You should go to Warkitstore’s physical store, presenting the invoice and the complete article. In case this option is not possible you should contact us by email to geral.warkitstore@gmail.com, to help the client to solve the problem.

8 – Returns and Right of free termination of the contract
8.1 Right of free resolution:
The consumer has a period of 14 days from the day he acquires the physical possession of the goods or the day on which he acquires the physical possession of the last good, in the case of several goods ordered in a single order and delivered separately, to proceed to the return of your order, and without having to indicate the reason, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014, of February 14.
If this is the case, the consumer may fill out and send via electronic form the free-form form or any other unequivocal statement of resolution.
It may do so provided that the article is in the same condition as it was sold, in original packaging and accompanied by all the accessories that constitute it. You can do this in two ways:
• Go to Warkit’s physical store, presenting the invoice and proof of identification (Citizen’s Card).
• Contact by email geral.warkitstore@gmail.com for information on shipping procedures.
Note: Never ship the item to Warkitstore without prior contact.

8.2 Return Conditions in case of termination of contract:
1. Unsigned articles of improper use, the manipulation of which in no case exceeds what is usually admitted to a commercial establishment under the terms and for the purposes of article 13, paragraph 3, and article 2, paragraph 2 14º of Decree-Law 24/2014 of 14/02.
2.Devolution of the complete article, with all its components and accessories, instruction manual and original packaging in perfect condition.
3.Resolution period: Until the 14th consecutive day, from the day of delivery, in accordance with the provisions of number 1 of article 10 of Decree-Law 24/2014, of February 14

Refund: In the case of a refund, the refund of the value of your purchase will be made through the same means of payment that was used by the consumer in the initial purchase and that does not incur costs for the consumer, after validation of the fulfillment of the return conditions described above , with Warkitstore having a period of up to 14 days to that effect.

The consumer must return the goods no later than 14 (fourteen) days after the date on which he informed the Warkitstore of the decision to terminate the contract, having to bear the cost of returning the goods.

They are excluded from the right of withdrawal of the contract, and the consumer can not freely resolve the following contracts:
– Supply of goods made according to the specifications of the consumer or manifestly personalized;
– supply of goods which, by their nature, can not be resubmitted or are liable to deteriorate or become out of time;
– supply of sealed goods which can not be returned for reasons of health protection or hygiene when opened after delivery;
– Supply of goods which, after delivery and by nature, are inseparably mixed with other products;
– Supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the sending of such publications.

8.3 Warkitstore Returns Policy (online store):
If you purchased an item at http://warkitstore.com you have a period of 14 days to return your order. It may do so provided that the article is in the same condition as it was sold, in original packaging and accompanied by all the accessories that constitute it. You can do so by contacting geral.warkitstore@gmail.com for information on shipping procedures. It is not possible to send the article to Warkitstore without prior contact.

The return conditions are as follows:
– Articles with no sign of misuse;
– Return of the complete article, with all its components and accessories, instruction manual and original packaging in perfect condition;
Return Time: Until the 14th consecutive day, from the day of delivery.

8.4 Return Policy Warkitstore Store:
In case you have purchased an item in the Warkitstore physical store, you have a period of 14 days to return and request a refund of the product.
To do this you must:
– Display the invoice
– The article must not show signs of use and must be accompanied by the original packaging, the instruction manual and its accessories and / or consumables.

Please note, however, that not all items are covered by the physical store returns policy. The exception products are:
– Articles with home delivery;
– Computer software and hardware;
– Titles of gaming and entertainment (includes games, movies, CDs and books);
– Rollers or any used consumable item;
– Articles with activation in the box.

9 – Repairs / After-sales service
You should make a prior contact to our general email.warkitstore@gmail.com

10 – Customer Support: Help, Suggestions and Complaints
At any time, the user of the website may contact us at general.warkitstore@gmail.com

11 – Responsibility
Warkitstore is not liable for damages resulting from any computer viruses or any other situations that are unrelated and that prevent the access and correct operation of the domain http://warkitstore.com as well as the services available in it.

12 – Policy on personal data
12.1 What is the Warkitstore Online Account?
The creation of an online account is an opportunity to enter into contracts of purchase and sale at a distance and also consult the purchase history.

12.2 Who is responsible for the treatment of the personal data of the Client?
The person in charge of the treatment is Multikit Modelismo Lda, Rua Amílcar Cabral, nº 7, 2º Piso – Room 9, legal person n ° 514858109.

12.3 What data is Warkitstore processed?
The Warkitstore handles the following personal information: name, e-mail, taxpayer number and addresses, telephone, date of birth.

12.4 What does Warkitstore require of the Customer’s personal data?
The personal data mentioned above are processed for the purposes of authentication, invoice issuance and processing of the home delivery process. IBAN may be required to process returns.

12.5 Who does the Warkitstore transmit your personal data?
The Warkitstore only transmits your personal data to the Tax Authority, companies contracted for delivery of articles to the home, technical assistance, or financial entities. In the case of purchases from partners, where Warkitstore is intermediary, your personal data are transmitted to the companies that market the items purchased by the customer.

12.6 How does Warkitstore communicate campaigns, offers, or customer benefits?
Campaigns, offers, or benefits are communicated via phone calls, SMS, email, or other actions through digital platforms, and the client is informed of how he or she may stop receiving them. Campaigns, offers, or benefits may still be visible, either in the physical store or online store, through http://warkitstore.com.

12.7 What is the period of retention of the personal data of the Client?
The Warkitstore will delete the personal data of the client after a period of 10 years, this being the period for the preservation of the documents for tax purposes, as well as the reasonable period of useful life of the equipment. The data will also be deleted within one month after the customer expresses their intention to cancel it. In this case, Warkitstore will only keep transaction data for tax purposes.

12.8 What are your rights and how can you exercise them?
As a rule, the client has the following rights in terms of personal data protection: right of access, right of rectification, right of erasure, right of limitation of treatment, right of portability, right of opposition and right not to be subject to decisions automated.
The right to information, access and rectification can be exercised directly by the customer on the platform. In any case, in order to exercise any of these rights, you should contact Warkitstore by email geral.warkitstore@gmail.com. The Warkitstore will carefully analyze the requests, assessing their legitimacy, relevance and timely response. If necessary, the client may also submit a complaint to the National Commission for Data Protection (CNPD).

13 – Applicable legislation
The present general conditions and all the contracts that come to be celebrated under the same are governed by the Portuguese legislation.

14 – Alternative Dispute Resolution
Conflict of consumption conflicts
In the event of a dispute, the consumer may have recourse to a Consumer Dispute Resolution Entity:

CNIACC – National Center for Consumer Conflict Information and Arbitration
Faculty of Law of Universidade Nova de Lisboa – Campolide Campus

Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, 116, 2º
1100-207 Lisbon

In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, the online dispute resolution (ODR) Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services. Access the Electronic Dispute Resolution Platform in online sales or service contracts. For Complaints and Complaints – geral.warkitstore@gmail.com More information on Consumer Portal (www.consumidor.pt)

Thank you